AI-first service. Catered to humans.
Customers and employees are more than interactions, they’re human. Give them faster, more personalized experiences using AI trained in the art of customer service.
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Take a quick tour
Experience Zendesk like your agents will. Our customer service solution comes with everything you need to provide exceptional support.
See Zendesk in action
Let’s see how a furniture store provides great customer support with Zendesk.
Zendesk for Service
Perfect the customer experience
Anticipate requests with AI
“Zendesk’s integration capabilities, flexibility, and feature depth allow me to be creative with how we’re using it. And they let us scale in really interesting and powerful ways.”
Laurie Leduc
Head of Community Support
Anticipate requests with AI
“We love Zendesk because their API allows us to explore ways to get customer data in front of agents in ways that create a smoother, more personalized experience.”
Caitlin Wood
Vice President of Customer Operations
Make good decisions with data
“Most businesses are sitting on a data gold mine within their customer profiles. We use Zendesk…to get data on customer interactions that no one else is collecting.”
Gershwin Exeter
Vice President of Global Services
Take your support personally
For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.
Resourses
A powerful, flexible platform
Whether you bring your own code or configure in a few clicks, Zendesk is easily modified to meet your unique business needs.
Return on investment
Maximize your ROI
You’ll save time and money with Zendesk. Don’t take it from us; take it from Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on investment over three years.
Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.
Reduce effort per ticket
Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.
Reduce effort per ticket
You don’t need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in.
286%
Average ROI
Customers achieved over three years
$20
Million
Net present value customers reached over three years
2
Months
Time it took for customers to receive payback
Our awards
Recognized by industry leaders
